Noom: Healthy Weight Loss App Reviews

The app crashes when I try to become a member....

This app now closes itself when ever I try to open it. This is the worst update when I spend good money on this app.

Latest update has broken this app. It wont stay open at all.

App crashes every time I try to open. Not a great feature for a program that must be accessed throughout the day in order to work. Im only leaving this review so that people are aware, otherwise I would give it a 4 star review.

New update crashes when opening.

There is a bug which changes your starting weight, program speed, and goal weight from what you put in. This makes the app pretty much unusable since your calories are then thrown off, weight graph is wrong, etc. Force close, uninstall/reinstall doesnt help. :(

It logs food and exercise great. But there is no options to add restaurant items. That would make it so much better if you could look through and find restaurant items without having to outsource.

These folks take your credit card information then dont respond. Coach hasnt reached out after a week of signing up. They have LOTS of staff posting positive fake reviews but be weary.

I was SUPER excited to start using this app, meet my coach and get to know my group! The group got active pretty quick...but we didnt hear from the coach until the next day. After the initial coach contact, she ignored the group chat as well as direct messages for the rest of the time. Soooo...no coach, which is what you are paying for. I (and other group members) tried contacting the help desk, but other than an automated "well respond within a day" response...I didnt receive a email back. So, essentially, they want me to pay$100+ for an interface that logs my calories and exercise. No thanks!!

After 2 weeks the coach hasnt responded. I was finally assigned a group with so many people that there was no way to keep track of conversations except the overwhelming annoyance with the app. Most people discussed using other forms of social media to give support to one another because the lack of structure or "coaching" we were paying for. I wrote feedback telling them how disappointed I was with the unresponsive coach but after a automatic reply saying they received my comments, I havent heard anything further. Too much money for no service at all.

This was a fail. The whole idea behind Noom is contact with a coach to help, but after a week I received literally no help. They eventually messaged the group and said shes working on a plan to do better! What!? Get that figured out first. Spend your money somewhere else!

The app isn’t great. My Fitness Pal does a much better job with nutrition, and I have Runkeeper and Garmin Connect for activities and steps. The sell for them was coaching, of which I’ve had none. I just get random messages from group members. This is actually a distraction to see random messages from folks with whom I have no sense of community. The coach or app or something about your process should help create a sense of community for me to care about that. It feels like I’m stuck in an elevator with strangers who are now talking randomly about diet and life plans. Without the right context, it’s creepy, not engaging. I want off the elevator. The groups are too large for any one coach to be effective, and I feel like this is a gimmicky bait and switch. I wrote for a refund about 24 hours after I signed up and saw no activity from the "coach." I got an automatic message saying theyd be in touch by the next business days. Fast forward 4 days later...still nothing. Now I have to escalate to my credit card company.

You pay for this app to have access to a coach. Each day you are assigned a task to do with your coach. Cool. Except there is no coach. You ask for help- silence. No contact via tickets or social media.

Finally something that is client focused and I can actually get expert guidance and support from a coach. I loved my coach and she was so supportive of my exercise goals. I liked my group because I would share a foodie pic and then we would all have a good discussion.

I just started using this app this week via the free trial and already find tracking food and integrating my Fitbit data relatively easy. Not sure if its coach specific, but I had no issues with contact with mine. She messaged me within a day and has been responsive since. I like that there is someone who can talk to you instead of going alone counting calories!

No response from coach. After 5 days deleted app. Forgot to cancel. Now a $119 debit from my account. Didnt know that was going to happen!

Sounded great until I realized my group had too many people to keep up with. The coach was not able to make helpful suggestions within the confines of my work schedule (I work long hours) and told me I would not be successful unless I decreased my hours. That is not an option. I have made three email attempts to cancel in the last one week and have received two auto-reply emails stating they are busy. My account is still active 2 weeks into my subscription. Do not waste your money on Noom.

Idk if its the app update or not but I am unable to even get started on the app. Ive tried to log in with my prior account and I couldnt get int. Ive also tried to sign up through email and Facebook and nothing. The error box said that it might be an internet issue so I tried with my cellular data and wifi (different spots) and nothing. Im giving it a one star simply because I emailed (with my specific problem) and I wasnt helped.

After being charged subscription you get no support, only a few dumb questions which amount to nothing, and not given any valid advise or any worthwhile training or advise. Do Not Waste your money!!!! Worthless after subscribing it is s trap. If I could give this a Minus 5 star I would.

My group and my coach have been very active in encouraging me as well as leading me toward a more healthy lifestyle!